FAQs
Does ecobee offer free shipping?
Yes, ecobee's US store advertises free shipping on its devices, with orders arriving in 3 to 7 business days. Free shipping is shown on individual product pages, including thermostats, bundles and the refurbished range, and ecobee doesn't list a minimum spend for it. ecobee's online store serves the US and Canada only.
What is the ecobee return policy?
ecobee gives you 30 days to return devices bought from its own store for a full refund, with free standard returns, according to its product pages. That covers Certified Refurbished thermostats and bundles as well as new devices. Those pages don't say when the 30 days start or what condition items need to be in, so check the returns page in ecobee's help center before you send anything back.
Does ecobee have a loyalty program?
No, ecobee doesn't run a points or rewards program. The closest things are its refer-a-friend scheme, advertised as "Refer a friend & save 15%", and a $20-off welcome code for new customers who join the newsletter. You can also check ecobee's Rebate Finder for local energy rebates on a smart thermostat.
Hints and Tips
Check for a local energy rebate first: Enter your zip code in ecobee's Rebate Finder before you buy to see whether there's a rebate program for smart thermostats in your area. Each utility sets its own terms, and ecobee says Certified Refurbished thermostats may not qualify, so confirm with your utility before you order one.
Go refurbished for the flagship model: A Certified Refurbished Smart Thermostat Premium costs less than a new one but carries the same 3-year limited warranty and 30-day returns. It's a cheaper way to get the top model, with its built-in air quality monitor and Siri and Alexa.
Buy a bundle rather than single devices: If you're kitting out the whole house, ecobee's bundles, such as the Comfort and Security Bundle or Total Security and Savings Bundle, cost less than buying the thermostat, sensors and camera separately. The Total Security and Savings Bundle also includes a year of the Smart Security Advanced plan.
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