FAQs
Does Herman Miller offer free shipping?
No, Herman Miller doesn't have a free shipping threshold. Standard Delivery for smaller items costs 11% of the order value (minimum $19.99, capped at $399) in the contiguous US, and select office chairs ship for a flat $99 each. Larger furniture goes by Threshold Delivery (15%, minimum $49, capped at $399) or full-service In-Home Delivery ($399 within 100 miles of a Herman Miller store, $699 beyond). Herman Miller's FAQ says some Standard Delivery products ship free but doesn't list them, so check the options in your cart.
What is the Herman Miller return policy?
Herman Miller accepts returns of items in original condition within 30 days of delivery. Contact customer service first to arrange it. A 10% restocking fee comes off your refund on most items. Herman Miller performance seating, like the Aeron, carries a $99 return shipping fee instead, or the 10% fee if you no longer have the packaging. Original shipping and delivery charges aren't refunded unless the item is defective or damaged in transit. Custom and special-order pieces, floor samples, installed items, anything marked final sale and all refurbished products can't be returned.
Does Herman Miller have a loyalty program?
No, Herman Miller doesn't run a points or rewards program. A free account lets you track orders, save a wish list and check out faster. To save, use the price adjustment policy, shop the seasonal sales or the Markdowns section, or sign up to the newsletter to hear about special offers and new launches first.
Hints and Tips
Time your big buy for a seasonal sale
Herman Miller has run spring, Memorial Day, fall and Black Friday sales, and its sitewide events can include pieces like the Eames Lounge Chair and Ottoman, though product exclusions apply.
Keep an eye on prices after you order
Herman Miller's 14-day price adjustment policy means that if a sale starts shortly after you buy, you can claim back the difference. Check the price again in the two weeks after ordering, and contact customer service if it drops.
Remember delivery is priced on the original price
Standard and Threshold delivery are charged as a percentage of your order value, and Herman Miller works out that value from the original price, not the sale price. Both charges are capped at $399 per order in the US, so on a large order the delivery cost stops rising once it reaches the cap.
How Do We Source Our Promo Codes & Coupons?
Our expert vouchers deals team are constantly sourcing promo codes and personally testing these, building a vouchers section you can depend on. Our deals team work closely with established affiliate networks and search the internet for the latest promo codes you can save with.
As well as this, we have a professional partnership team who work directly with the brands to give you the best promo codes and exclusive coupons. These will be the best ones available on the market. Where the partnership team does get exclusive codes, our deals team will then add these to Homes & Garden.
With every page, our editorial SEO team will create expert savings content on the brand, answer any FAQs, and give extensive sales knowledge. This team is set on delivering content that helps you save—whether it’s on the latest interior or garden trends, or investing in expensive-looking pieces.
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